Taking Innovation and Generative AI from Buzzword to Practical with Simon Kriss of the Customer Innovation Experience Institute | Episode 011

Simon Kriss, author of "The AI Empowered Customer Experience" and CX Futurologist joins me this week for an in-depth conversation about the mindset that it takes to be truly innovative, use cases for Gen AI in CX, among other topics. It's a fascinating glimpse into how he advises the many boards and c-suite execs on how to truly innovate and craft their customer experience.Enjoy! I know I sure did...Simon's LinkedIn: https://www.linkedin.com/in/simonkriss/Simon's Book: "The AI Empowered Customer Experience": https://amzn.to/440SOYBSimon's Podcasts (CX Sessions, CX Boardroom & CX Disruptors):  https://youtube.com/playlist?list=PLh6Aar_BnvE1l8UXhOluxCK7GgBMGMZkQResources Mentioned in this Episode:Tools: Synthesia - AI-powered video generation: https://www.synthesia.io/Deepgram - AI speech to text: https://deepgram.com/Soul Machines - AI Avatars: https://www.soulmachines.com/Book:Non-Bullshit Innovation: Radical Ideas from the World's Smartest Minds by David Rowan: https://amzn.to/3YtUZTiPodcasts: Everyday AI by CSIRO: https://www.csiro.au/en/news/podcasts/everyday-ai-podcast If you're a new Digital CX leader looking to fast-track your onboarding, an individual contributor wanting to learn more about Digital or a senior leader looking for ways of enabling your team - look no further than the Digital CX Masterclass: visit https://digitalcustomersuccess.com/masterclass. Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value  from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.  Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic🎬 This content was edited by Lifetime Value Media.Learn more at: https://www.lifetimevaluemedia.com