Taking ITIL Processes Beyond A Level of Control, Part 3
from Pink Elephant - The IT and ITIL Service Management Experts Hosted by Pink Elephant
Many companies strive to get all ITIL processes to at least a ‘Control’ level of process maturity. This takes time, and for most processes requires major changes to metrics, standards, roles and responsibilities, documentation, and communication and management processes. Gary and Brian will walk through each of ITIL’s Service Support and Delivery processes to provide a high level overview of what being at a ‘Control’ level of maturity means for each one. They will then explain why it’s important for IT companies to aim for the next two levels of process maturity – ‘Integration’ and ‘Optimization’ – and what is involved. This is a must if your IT company is seeking to transition its ITIL goals to more advanced stages. Join Gary Case and Brian Price as they provide an understanding of governance within the process implementation as it pertains to the roles of process management and finding the right people to undertake those roles.
Embed this episode
No transcript yet.