Taking Stock - Is AI Taking Over the BPO Industry?

JOIN THE MONEY MISSION:https://moneymissionja.comGet the Money Mission Workbook: https://amzn.to/4567eL2Jamaica’s BPO industry has lost thousands of jobs and hundreds of millions of US dollars in local spending. Artificial intelligence is transforming customer service, companies are demanding more advanced skills and Jamaica is facing increased competition from other outsourcing destinations.So, is AI killing Jamaica’s BPO industry—or forcing it to evolve?President of the Global Services Association of Jamaica, Yoni Epstein, joins us to explain what is really behind the job losses, which roles are most at risk and what Jamaica must do to protect one of its largest private-sector industries.Plus, infrastructure and utility companies provide services that people and businesses depend on every day. But does that necessarily make them good investments?JMMB Equity Trader Clive Charlton breaks down the investment case for TransJamaican Highway and Wigton Energy, and explains how infrastructure and utility stocks can provide value to investors.******************OUR SEGMENTS: 0:00- Intro2:15 - What’s Hot in Business11:37 - Discussion33:40 - Market Recap37:40 The Analysts- *******************SUBSCRIBE TO OUR NEWSLETTER: https://kalilahreynolds.com/newsletter JOIN THE MONEY MISSION:https://moneymissionja.com******************