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Tales From The Cube - EP24007 - Corrective Actions episode artwork

EPISODE · Dec 18, 2024 · 13 MIN

Tales From The Cube - EP24007 - Corrective Actions

from Tales From The Cube · host Cliff Tooher

Corrective actions are intended to enhance performance and correct mistakes made by staff. They can be used to induce positive behavior and adherence to best practices and compliance. However, when they are overused or improperly used, this tool can damage the morale and the image of a call centre. In this episode, the conversation is about how to avoid making the mistake of over usage of corrective actions and what can happen when they are overused.

What this episode covers

Corrective actions are intended to enhance performance and correct mistakes made by staff. They can be used to induce positive behavior and adherence to best practices and compliance. However, when they are overused or improperly used, this tool can damage the morale and the image of a call centre. In this episode, the conversation is about how to avoid making the mistake of over usage of corrective actions and what can happen when they are overused.

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Tales From The Cube - EP24007 - Corrective Actions

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Frequently Asked Questions

How long is this episode of Tales From The Cube?

This episode is 13 minutes long.

When was this Tales From The Cube episode published?

This episode was published on December 18, 2024.

What is this episode about?

Corrective actions are intended to enhance performance and correct mistakes made by staff. They can be used to induce positive behavior and adherence to best practices and compliance. However, when they are overused or improperly used, this tool...

Can I download this Tales From The Cube episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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