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Tales From The Cube

Tales From The Cube

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Tales From The Cube is a education podcast hosted by Cliff Tooher. It has 44 episodes, with the latest published March 2026.

This podcast is about what it is like to work in a call centre. Funny good, and not-so-good stories and tips for the customer agent and anyone interested in learning about what it is like to work in a centre. Host Cliff Tooher has 20+ years of experience working within the industry and has worked in small and large centres for and on behalf of some of the biggest companies in the world. In this podcast, cliff shares tips, stories, and insights about the job that has good, funny, and not-so-funny moments that come up during a shift.

education ·en-ca ·44 episodes

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Title
1

Tales From The Cube - EP26001 - Cookie / Temp Call Centres
2

Tales From The Cube - EP25007 - Scheduling Models
3

Tales From The Cube - EP25006 - Bizarre Management Tactics
4

Tales From The Cube - Episode 25005 - Having Fun At Work
5

Tales From The Cube - Episode 25004 - Effects Of Tariffs On Call Centres
6

Tales From The Cube - EP25003 - Starting A Call Centre Part 3
7

Tales From The Cube - Episode 25-002 Part 2 Starting A Call Centre
8

Tales From The Cube-EP25-001 -Starting A Call Centre Part 1
9

Special Episode Tales From The Cube - Night Before Christmas
10

Tales From The Cube - EP24007 - Corrective Actions
11

Tales From The Cube - Episode 24-006 - Call Centerss, Modern Day Sweatshops???
12

Tales From The Cube - Ep 24-005 - Call Centre Analysts
13

Tales From The Cube - Episode 24-004 - Avoiding Awkward Conversations In Call Centres
14

Tales From The Cube - Episode 24-003 - Training
15

Tales From The Cube - Episode 24-002 - Bad Behavior On Calls
16

I Am Back
17

Tales From The Cube - Episode 24-001 - Odd Questions And How To Handle Them
18

Tales From The Cube - Episode Intro - Season 3
19

Tales From The Cube - Episode 23023- Christmas
20

Tales From The Cube - Episode 23022 - Tin Foil Hats
21

Episode 23-021 GIgiiddy Gigiddy Lets Talk About Relationships - Tales From The Cube
22

Tales From The Cube - Episode 23-020 Funny Calls
23

Tales From The Cube - Episode 23-019 - Call Avoidance
24

Tales From The Cube - Episode 23-018 - Quality Part 2
25

Tales From The Cube - Episode 23-017 - Quality Part 1
26

Tales From The Cube - Episode 23-016 - Labor Unions

27

Tales From The Cube - Episode 23-015 - Feedback
28

Tales From The Cube - Episode 23-014 Tier 1 2 and 3
29

Tales From The Cube - Episode 23-013 - AI In The Call Center
30

Tales From The Cube - Episode 23-012 - CRM (Customer Relationship Management)
31

Tales From The Cube - Episode 23-011 - Premium Rate or 900 Numbers
32

Tales From The Cube - Episode 23-010- Operations Managers

33

Tales From The Cube - Episode 23-009 - Bullies On And Off The Call
34

Weird, Funny, Awkward. It Gets That Way Sometimes - Episode 23-008
35

10 dos and don'ts while on a call - Episode 23-007
36

Tales From The Cube - Customer Satisfaction Surveys - Episode 23-006
37

Tales From The Cube - Call Center Terms - Episode 23-005
38

Tales From The Cube - 4 Types of Customers - Episode 23-004
39

Tales From The Cube - Episode 23-003 - Work From Home
40

Tales From The Cube : Episode 23-002
41

Tales from The Cube : Types Of Call Centers - Episode 23-001
42

The Journey: A Quick Tale of My Journey Into Call Centers
43

Tales From The Cube - Introduction to the podcast
44

Tales From The Cube - Trailer

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