Tales From The Cube - EP26001 - Cookie / Temp Call Centres

from Tales From The Cube · host Cliff Tooher

In this episode I cover two topics. Cookie-cutter call centres and temporary workers.There is a significant rise in the number of temp workers working in call centres and many call centres use a cookie-cutter model. Both are not wrong in of themselves. However, there are some risks along with the benefits. In this episode these are explored.

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This episode is 32 minutes long.

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This episode was published on March 8, 2026.

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