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Tales From The Cube - Episode 23-010- Operations Managers episode artwork

EPISODE · May 29, 2023 · 30 MIN

Tales From The Cube - Episode 23-010- Operations Managers

from Tales From The Cube · host Cliff Tooher

The Operations Manager is a pretty important person in the call center. They intersect with Team Leaders and Call Center Managers. They have to have a lot of skills to do the work. The biggest among them is a keen eye for detail and the ability to manage many systems, and they should also be people-centered. That is a lot to juggle in a day, but a good OM can and does do it. Learn more about the role and what I think OMs should have in the way of skillsets. There are also tips for staff who work for OMs in this episode. C. T.

What this episode covers

The Operations Manager is a pretty important person in the call center. They intersect with Team Leaders and Call Center Managers. They have to have a lot of skills to do the work. The biggest among them is a keen eye for detail and the ability to manage many systems, and they should also be people-centered. That is a lot to juggle in a day, but a good OM can and does do it. Learn more about the role and what I think OMs should have in the way of skillsets. There are also tips for staff who work for OMs in this episode. C. T.

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Tales From The Cube - Episode 23-010- Operations Managers

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Frequently Asked Questions

How long is this episode of Tales From The Cube?

This episode is 30 minutes long.

When was this Tales From The Cube episode published?

This episode was published on May 29, 2023.

What is this episode about?

The Operations Manager is a pretty important person in the call center. They intersect with Team Leaders and Call Center Managers. They have to have a lot of skills to do the work. The biggest among them is a keen eye for detail and the ability to...

Can I download this Tales From The Cube episode?

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