Tales From The Cube - Episode 23022 - Tin Foil Hats

Call center staff are tasked with a variety of call types. Sales tech support and other account management-type calls. They also deal with many types of customers. One of those is known as the Tin Foil Hatter. Separate from mental health issues or possibly due to mental health issues, the callers often call and tout ideas and theories that are outlandish. These kinds of nuisance calls to the center make the job hard to do, which I address in this episode. There are real issues with account and device security, and there is a need to try to help a person who appears to be mentally ill or has a mental disability. At the same time, there needs to be a clear path to getting nuisance callers cleared off the line so we can deal with what we are there to deal with. Calls that are in our scope.