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Tales From The Cube - Episode 24-002 - Bad Behavior On Calls episode artwork

EPISODE · May 12, 2024 · 26 MIN

Tales From The Cube - Episode 24-002 - Bad Behavior On Calls

from Tales From The Cube · host Cliff Tooher

This episode is about handling calls that are very difficult in nature. Centre staff today have seen a significant rise in bad behavior on calls from customers. Ranging from screaming to asking inappropriate questions, to racist taunts and threats. Traditionally, the call centre industry has done poorly when it comes to dealing with bad attitudes from customers. This changing, and in this episode I go into what is considered bad behavior on a call and how it should be addressed.

What this episode covers

This episode is about handling calls that are very difficult in nature. Centre staff today have seen a significant rise in bad behavior on calls from customers. Ranging from screaming to asking inappropriate questions, to racist taunts and threats. Traditionally, the call centre industry has done poorly when it comes to dealing with bad attitudes from customers. This changing, and in this episode I go into what is considered bad behavior on a call and how it should be addressed.

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Tales From The Cube - Episode 24-002 - Bad Behavior On Calls

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Frequently Asked Questions

How long is this episode of Tales From The Cube?

This episode is 26 minutes long.

When was this Tales From The Cube episode published?

This episode was published on May 12, 2024.

What is this episode about?

This episode is about handling calls that are very difficult in nature. Centre staff today have seen a significant rise in bad behavior on calls from customers. Ranging from screaming to asking inappropriate questions, to racist taunts and...

Can I download this Tales From The Cube episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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