Tales from the pass: Alex George - Peach's Hot Chicken

In this episode, we discuss the importance of good working conditions in the hospitality industry and how they can improve the overall service and experience for customers. We also talk about the role of technology in hospitality and the balance between using it to enhance service without losing the personal touch. Additionally, we touch on the topic of staff training and the importance of creating buy-in and engaging employees in their own development.  This podcast episode features Alex George, the owner of Peaches Hot Chicken in Auckland, New Zealand. Alex shares his story of how he got started in the hospitality industry, how he came up with the idea for his popular Nashville hot chicken food truck, and the struggles and successes he faced along the way to opening his own restaurant. He also gives advice on how to take risks and not get stuck in "analysis paralysis" when starting a business. We also explore how Peach's Hot Chicken has maintained consistent business, by providing quality food at a good price.