Talkie.ai Scales Complex Call Center Interactions

Episode 652 of the Healthcare IT Today Interviews podcast, hosted by John Lynn, titled "Talkie.ai Scales Complex Call Center Interactions" was published on March 18, 2025 and runs 31 minutes.

March 18, 2025 ·31m · Healthcare IT Today Interviews

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Summary

Front desks and call centers in health care struggle with overloads at peak times, according to Ada Andruszkiewicz, COO & Co-founder at Talkie.ai. At 8:00 or 9:00 in the morning, staff may have to deal with 20 times as many calls as they get at other times of the day.Health care institutions can’t scale the staff to handle these interactions, 70% of which take place on voice calls. Andruszkiewicz says that a patient often waits more than four minutes just for a call to be picked up. The providers miss 30-40% of the calls.Learn more about Talkie.ai: https://talkie.ai/Health IT Community: https://www.healthcareittoday.com/

Episode Description

Front desks and call centers in health care struggle with overloads at peak times, according to Ada Andruszkiewicz, COO & Co-founder at Talkie.ai. At 8:00 or 9:00 in the morning, staff may have to deal with 20 times as many calls as they get at other times of the day.Health care institutions can’t scale the staff to handle these interactions, 70% of which take place on voice calls. Andruszkiewicz says that a patient often waits more than four minutes just for a call to be picked up. The providers miss 30-40% of the calls.Learn more about Talkie.ai: https://talkie.ai/Health IT Community: https://www.healthcareittoday.com/

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