Talking Building Culture and Celebrating Your Team, With Una Roy

In this episode of the Power Women In Insurance, Teresa sits down with Una Roy, Vice President of Operations at Excalibur Insurance Group. Teresa and Una discuss being a woman in the insurance space, building a team, and how DISC profiles and building an open, communication-driven culture make all the difference. Episode Highlights: Una shares her background. (1:24) Una discusses how she fosters the culture of her agency. (9:55) How can asking employees what they want, make an impact? (15:48) Una talks about the work balance they utilize in the agency. (20:43) Una mentions how she empowers the entire team. (21:59) Does Una find that men and women approach her differently in the office? (23:12) Una shares how they handle competition and comparison within the team. (28:39) Una explains what the DISC program is. (29:03) Una shares why she loves St. Patrick’s day. (36:03)  Key Quotes: “The difficulties with being in the business as a woman, as a mom, as a caregiver...Whether it be for your parents, or a sibling, or your children...It's a lot to juggle. Sometimes we have to realize when somebody comes into work that, hey, maybe it does not work. There's something else going on. Maybe they need a day. Maybe they need a break, or they need something different.” - Una Roy “You don't have to wait untill the end of the week, or the end of the month, or the end of the year to talk to me about something. If you're getting behind, or you're feeling overwhelmed, or somebody just yelled at you...I'm mama bear here. You come here and I'm going to fix this to the best I can. Or, we're going to find a solution that's going to make it better.” - Una Roy What always resonated to me, was to say thank you, or I'm proud of you, you know? You did a great job. Don't wait until you're talking to somebody when they're walking out the door, when they leave the office. At the end of the day, I go…Hey, guys, thanks for everything today. Resources Mentioned: Una Roy LinkedIn Excalibur Insurance Group Contact Teresa Kitchens