Talking CX problems and projects - with Nicole France

from Busting the omnichannel - enterprise hacks and chats · host Jon Reed

Let's hear Nicole's take on successful CX projects - and the buzzwords she hates. In this edition of Enterprise Hits and Misses radio, Jon also unveils a new format he'll use frequently - the whiffs and picks countdown. Plenty of audience questions factor into this one. Note: you can see the video version of this at youtube.com/jonathanwreed. Yes, you can get Busting the Omnichannel on iTunes.

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This episode was published on November 15, 2020.

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