Talking the Walk: Digital Empathy, Rethinking the Patient Experience with John Deutsch of Bridge

Digital Empathy: Rethinking the Patient Experience with John Deutsch of Bridge On this episode host Tom Testa sits down with John Deutsch, CEO of Bridge, for a conversation about one of healthcare’s biggest ongoing challenges: creating a patient experience that actually feels connected, transparent, and human. John shares why so many healthcare organizations are struggling under what he calls a “technology soup” of disconnected scheduling, intake, messaging, payment, and engagement tools, and how that fragmentation creates frustration for both patients and care teams. The discussion explores Bridge’s philosophy of “digital empathy,” a belief that technology should reduce friction, build trust, and strengthen the relationship between patients and providers instead of adding more complexity. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen