Tampa General’s Arnold Says Voice Agent Hitting Right Notes for Overwhelmed Call Center

from healthsystemCIO – Strategies for Hospital IT Leaders

Tampa General Hospital has implemented an AI-powered voice agent that now answers every incoming call to its health system, addressing a critical access problem that left tens of thousands of patients unable to reach the organization each month. The seven-hospital Florida health system was abandoning approximately 40,000 calls monthly before deploying the digital assistant, named […] Source: Tampa General’s Arnold Says Voice Agent Hitting Right Notes for Overwhelmed Call Center on healthsystemcio.com - Interviews & Webinars with Health System IT Leaders

Episode metadata supplied by the publisher feed · Published Jan 12, 2026

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Tampa General’s Arnold Says Voice Agent Hitting Right Notes for Overwhelmed Call Center

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