Taylor Bradley, VP Talent Strategy and Success at Turing

AI-Driven HR Innovations: Taylor Bradley's Journey and Success at TuringIn this episode of the Built by People Podcast, Taylor shares his inspiring career journey from a firefighter paramedic to a seasoned HR professional. Now the VP of Talent and Strategy Success at Turing, Taylor delves into his role leading a team of HR professionals and experimenting with AI use cases. He highlights key initiatives, such as reducing ticket processing time by 33% through a custom GPT and scaling employee onboarding by 100%. Taylor also discusses balancing AI automation with human empathy, overcoming resistance to AI, and developing the IT support bot Alan to automate 60% of the annual support tickets by 2025. He concludes with a piece of advice emphasizing the importance of culture in AI adoption within organizations.00:00 Welcome and Introduction to Taylor00:53 Taylor's Career Journey01:33 Overview of Turing's Services02:13 Scaling Employee Onboarding with AI04:01 Balancing AI Automation with Human Empathy05:16 Overcoming Skepticism in AI Implementation07:16 Developing the IT Support Bot08:57 Parting Advice on AI Adoption09:32 Closing RemarksPrevi is a private pricing network that is free for companies to launch and maintain. It saves employees $2,200/year on essential services like their cell phone and auto insurance bill. ⁠⁠⁠⁠⁠Visit here to learn more⁠⁠⁠⁠⁠.