Tech a Break Episode 95: The customer journey

What this episode covers

On this episode of Tech A Break, we dive deep into the customer journey, what it really means, what it takes to get it right, and why even the smallest details (including toilet roll in the stalls) can make all the difference.We also bring back our fictional rare bookshop, first introduced in some of the earliest episodes.

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Frequently Asked Questions

How long is this episode of Tech a Break?

This episode is 54 minutes long.

When was this Tech a Break episode published?

This episode was published on August 22, 2025.

What is this episode about?

On this episode of Tech A Break, we dive deep into the customer journey, what it really means, what it takes to get it right, and why even the smallest details (including toilet roll in the stalls) can make all the difference.We also bring back our...

Can I download this Tech a Break episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.