Tech and Democracy: How Big Tech Safeguards Elections

One of the world's largest technology companies has made protecting elections a core part of its mission — but why does a tech giant care about democracy, and what exactly is it doing? In this episode, Lily Russell-Jones speaks with Dave Leichtman, Microsoft's Senior Director of Global Elections, about the company's work safeguarding democratic processes around the world. The conversation explores the threats facing modern elections, from foreign interference campaigns by state actors like Russia, China, and Iran, to the spread of AI-generated deepfakes and misinformation. Leichtman explains how Microsoft works with election officials and observers to enhance cybersecurity, combat phishing attacks, and block the generation of deepfakes during election periods. He discusses the company's AccountGuard programme, which protects political campaigns from hacking attempts, and its partnerships with organisations like Democracy Club in the UK and the National Association of State Election Directors in the US to ensure accurate election information reaches voters. The episode also examines the productive uses of AI in election administration — from translating voter materials to processing campaign expense reports — while addressing concerns about the technology's potential to undermine trust, displace workers, and erode critical thinking skills. Drawing on his experience observing elections in Zimbabwe with the Carter Center, Leichtman reflects on the importance of end-to-end transparency in democratic processes and the critical role of election observers as human rights defenders.