Tech CEO-Turned-Hotel CEO Shares Tech Advice - Ben Rafter, Springboard Hospitality

In this episode, Ben Rafter, President and CEO of Springboard Hospitality, shares insights on how innovation and technology can empower hospitality providers and elevate the guest experience.We cover:Springboard's dedicated department for innovationThe importance of beta-testing technologyWhat frustrates Ben about technology companiesWhat it takes to successfully implement technologyEnhancing guest interactions with technologySupporting emotional intelligence in hospitalityWhy Ben loves behind-the-scenes technology for operationsIf you enjoyed this, you may also enjoy: What Happens When a Tech CEO Leads a Hotel Company - Ben Rafter, Springboard HospitalityChatGPT for Hotel Reviews: AI Lessons From Our 1 Hour, $20 Live Experiment - Josiah MackenzieHard Truths on Hotel Tech: Unfiltered Insider Advice - Josiah Mackenzie A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands