"Tech is only as good as the data you put in it"

In the second episode of the fourth series of the Today's Wills and Probate Podcast, host David Opie sat down with Taz Khalid, CEO, and Jean Ward, COO of My Probate Solicitor (MPS), to discuss the launch of the new business and the introduction of ZENA—an AI-powered “warrior princess” designed to streamline probate services for an ageing and growing population.MPS was founded as a tech-centric firm with AI at its core, offering a fixed-fee solution for probate. Ward, who transitioned from a background in personal injury to the private client sector, saw an opportunity to create a more efficient and controlled process. By commissioning AI and training it with carefully curated data, the team has successfully developed ZENA to enhance their services.MPS specialises in probate, wills, and trusts while maintaining a transparent, fixed-fee model. They describe their process as being 'streamlined and AI-powered' guiding clients through each step with precision and ease.Khalid and Ward emphasised their vision for MPS is as a leader in legal tech placing the client at the centre of the experience; they will, for example, provide direct phone support where clients can receive immediate assistance.Looking ahead, Khalid expressed a desire for the probate market to move towards fixed fees, ensuring fairness and transparency for consumers. As an SRA-regulated firm, MPS hopes to set an example for the legal industry, encouraging other professionals to adopt a more tech (and consumer) friendly approach. The Today's Wills and Probate podcast is available on your preferred podcast provider, and at www.todayswillsandprobate.co.uk. Subscribe today to hear all the latest news and views across the wills and probate sector.Thank you to our podcast sponsors LEAP Estates, Estate Research, Property Ladder Group and Finders International.