EPISODE · Jul 28, 2023 · 15 MIN
Tech Leader Pro podcast 2023 week 30, drink from a glass not a fire hose
from Lead Prompt Podcast · host John Collins
In an information-rich environment, with a lot of loud background noise, each of us needs to have our own built-in triage mechanism. Without it, we can become overwhelmed with noise. Notes: Information flow can be overwhelming Recently in a production support context, I become acutely aware of this. The challenge here is reliably telling signal from noise. Triage is the process of telling a serious signal from a harmless noise. Treating every noise as a signal is wasteful, but treating everything as harmless noise is dangerous when a serious signal is ignored for too long. So triage is not just filtering, it is also sorting by priority. High priority items go first, then mids, then low. Of course once such an approach is in place, users can try to game this system by insisting all of their issues are high priority. So triage is also the about discipline. In an information-rich environment, with a lot of loud background noise, each of us needs to have our own built-in triage mechanism. If you threat every bit of news you hear as serious, and react with urgency to these, you will be quickly exhausted. Its easier to drink from a glass than a fire hose. What I am working on this week: Leadership podcast drop on Monday or Tuesday. The Twitter Blue reply guy bump is real: June 3.3k impressions per day, July 19.2k per day so far. Media I am enjoying this week: Foundation season 2. Neuromancer by William Gibson. No Friday episode next week due to vacation. Notes and subscription links are here: https://techleader.pro/a/601-Tech-Leader-Pro-podcast-2023-week-30,-drink-from-a-glass-not-a-fire-hose
What this episode covers
In an information-rich environment, with a lot of loud background noise, each of us needs to have our own built-in triage mechanism. Without it, we can become overwhelmed with noise. Notes: Information flow can be overwhelming Recently in a production support context, I become acutely aware of this. The challenge here is reliably telling signal from noise. Triage is the process of telling a serious signal from a harmless noise. Treating every noise as a signal is wasteful, but treating everything as harmless noise is dangerous when a serious signal is ignored for too long. So triage is not just filtering, it is also sorting by priority. High priority items go first, then mids, then low. Of course once such an approach is in place, users can try to game this system by insisting all of their issues are high priority. So triage is also the about discipline. In an information-rich environment, with a lot of loud background noise, each of us needs to have our own built-in triage mechanism. If you threat every bit of news you hear as serious, and react with urgency to these, you will be quickly exhausted. Its easier to drink from a glass than a fire hose. What I am working on this week: Leadership podcast drop on Monday or Tuesday. The Twitter Blue reply guy bump is real: June 3.3k impressions per day, July 19.2k per day so far. Media I am enjoying this week: Foundation season 2. Neuromancer by William Gibson. No Friday episode next week due to vacation. Notes and subscription links are here: https://techleader.pro/a/601-Tech-Leader-Pro-podcast-2023-week-30,-drink-from-a-glass-not-a-fire-hose
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Tech Leader Pro podcast 2023 week 30, drink from a glass not a fire hose
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