Tech modernization takes both human and artificial intelligence

Modernization requires understanding the ultimate users’ needs and the challenges constituents have dealing with systems an agency might deploy. A principal challenge to modernization, according to Guidehouse partner Arijeet Roy, stems from the cost of maintaining and operating legacy systems. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.