Technical Competence: How Much is Enough?
Don Crawley, Author. Technical Competence: How Much is Enough? The first principle of IT customer service is deep technical competence. Often, I get asked how much technical competence is enough? The answer is in two parts. Deep Technical Skills are Required The first part is that you must have deep enough technical skills to fulfill your job description. Obviously, that’s going to vary from […] Technical Competence: How Much is Enough? Don Crawley
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This episode was published on February 17, 2016.
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