Technical vs. Soft Skills: What Matters Most in Business

In this episode of the GPS Podcast, we sit down with Darren Hudema of PuroClean to talk about the role technical skills and soft skills play in building a successful service business. With decades of experience in the restoration industry, Darren shares insights on training, standards, leadership, and why customer experience has become a key differentiator. The conversation covers the gap between technical training and real-world performance, the value of hands-on learning, and how communication, empathy, and consistency shape the customer experience.   Learn more about PuroClean: https://www.puroclean.com/   Join top leaders in the trades for advanced training and networking at The Violand Executive Summit: https://violand.com/training-programs/executive-training/     Listen on: YouTube Apple Spotify Amazon iHeartRadio   Follow us on socials! Facebook LinkedIn Instagram