EPISODE · Jun 10, 2020 · 2 MIN
Technician’s Checklist for Customer Support
Don Crawley, Author. Technician’s Checklist for Customer Support This technician’s checklist is for anyone in customer support who responds to service tickets and requests. It’s also for anyone who deals with end-users, other customers, and coworkers. When preparing to respond to a support ticket or service request, even an informal one, be sure to go through the following checklist. IT Customer Support is […] Technician’s Checklist for Customer Support Don Crawley
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