Telemarketers and Jukeboxes in Costa Rica - Show #84

Richard Blank, CEO of the Costa Rica’s Call Center regales stories about pinball machines, jukeboxes, and how empathy all contribute to building a successful culture for his business.  Yet, as the conversation continues, he explains how learning to read micro expressions and body language can help you understand what’s going on even if you don’t speak the language.   We also discuss criteria to look at when thinking about off-shoring or near-shoring for employees.    Links:  https://www.facebook.com/groups/businessprocessoutsourcingcallcenter/  https://costaricascallcenter.com/en/costa-ricas-call-center-2/  https://www.linkedin.com/in/costaricascallcenter/     Connect with Wendy - https://www.linkedin.com/in/wendypease/ Connect with Richard - https://www.linkedin.com/in/costaricascallcenter/  Music: Fiddle-De-Dee by Shane Ivers - https://www.silvermansound.com