Tell me more about ... the Customer Service Strategy update

Customer service at an organization like the City of Kingston is vital; it's what connects community members with the many municipal services and programs. These frontline staff provide answers to questions and can help solve problems. We invited Emily Caird, Manager of Customer Experience, to tell us more about work that is underway to update our Customer Service Strategy and how you can contribute your thoughts and ideas!  Visit GetInvolved.CityofKingston.ca to share your input as we update the Customer Service Strategy starting November 2024.  Send us your questions or suggestions for future episodes at [email protected].  Opening Track: Tell Me Twice by The Meringues – courtesy of The Meringues. TheMeringues.com   Podcast production by City of Kingston Communications & Public Engagement.