Tema Frank on the Importance of the Customer Experience

This episode is all about the customer and is full of so much important information that’s going to be very valuable to you and your business. Listen in as I interview Tema Frank, author of People Shock: The Path to Profits When Customers Rule. Tema is an author, consultant, speaker and teacher on the customer experience in the digital era. Show notes: https://startfiercebusiness.com/archive/tema-frank-importance-customer-experience/