Temenos on helping banks overcome AI complexities

Sixty-two percent of banks say the complexity and risks associated with handling personal data for artificial intelligence (AI) often outweigh the benefits to customer experience. That’s according to The Economist Intelligence Unit survey sponsored by core provider Temenos. While data can be a challenge, there are three steps organizations can take to better manage that data, Sue Laws, executive vice president of Business Solutions for the Americas at Temenos, tells Bank Automation News in this episode of “The Buzz.” “There is complexity, and there is risk associated with AI,” Laws says. “But once you take care of that, and then have the right resources to know how to best access and then leverage that data — that very much helps manage the associated risks.”