Temu, Luxury Scandals & Ecomm's Emotional Gaps

In Episode 97 of This Week in E-Commerce, Mal Chia and Alex Ross are recording live from Sydney ahead of the Online Retailer Conference—and the energy is high. They unpack a packed agenda of the latest retail news, including:Temu’s aggressive push into the Aussie market with a new local seller programAmazon’s $4B last-mile investment and what it signals about growth plateaus in citiesMoonpig’s quirky entry into Australia’s print-on-demand gifting sceneLoro Piana’s luxury labour scandal, andThe “emotional ceiling” holding e-commerce back from its next growth curvePlus: Alex and Mal discuss why Miss Amara and Go-To Skincare are winning the emotional loyalty game—and what retailers can do to create “micro-moments” that build real brand love.