TERRY CHUNG: Service Excellence and Operational Efficiency

Terry Chung talks about the decision to offshore within the first 6 months of opening Factor 1 Accountants & Advisers. In just five years they have grown to 29 staff members including 6 TOA team members. Terry talks with Nick about the benefits of working with team members in the Philippines and how it contributes to their two key pillars of focus: service excellence and operational efficiency.