TFS#182 - Dr Jannie Chan Building Billion Dollar ‘The Hour Glass’ Company (Rolex, Patek Philippe...)

Dato’ Dr. Jannie Chan Siew Lee is a distinguished businesswoman, renowned for co-founding The Hour Glass and expanding it into a leading luxury watch retailer with over 40 boutiques across the Asia Pacific. With a background in pharmacology and business, she champions wellness and sustainability through Save Our Planet Investments and Foundation. Recognized globally, she holds honorary doctorates, prestigious awards, and leadership roles in international organizations, breaking barriers for women in business. Connect With Dr. Jannie Chan! linkedin.com/in/dato-dr-jannie-chan-68204036 Visit The Hour Glass Here! thehourglass.com CHAPTERS: 00:00 - Introduction 01:00 - Meet Dr. Jannie Chan 05:30 - Jannie's Journey with Building The Hour Glass Company 07:27 - Is The Hour Glass Ahead of the Curve with Luxury Brands? 09:03 - Jannie Chan on Working with Gérald Genta 10:21 - Jannie on Having Filipino, Malaysian, and Royalty Customers 11:26 - Why Does Business Need a 20-Year Gestation Period? 12:31 - Jannie's Son, Michael Tay, on Handling Their Business 16:23 - Jannie on Investing in Watches 17:08 - The Hour Glass on Making Limited Edition Watches 18:56 - Jannie on Creating Gold Rolex and Technical Designs 19:31 - Jannie on Spending Time with Her Family 20:45 - Have Old Rolex Watches Gone Up in Price? 22:21 - Jannie on Japanese and Royalties Customers 23:54 - The Hour Glass General Managers 25:54 - Jannie as Former President of SRA 27:22 - How Does Hour Glass Survive Financial Crisis, SAAS, 9/11 32:08 - Hour Glass and American Express Relationship 33:32 - Chanel/Gucci Selling Jannie a Store for $2.2M 34:49 - Jannie on Kennedy Store and Packer Family in Australia 35:41 - Jannie on Building Hour Glass Stores in Australia 36:43 - Jannie on Taking Care of Their Employees, Communication 42:02 - Jannie as a Time Person, Handling Employee's Weakness 46:31 - Monitoring Numbers, Data, Stocks, Expenses 47:52 - Why Does Jannie Love Meeting Different People 49:35 - Jannie on Taking Over Her Family 52:04 - Jannie Chan's Family Background 54:50 - Jannie on Learning from Her Experience 55:53 - Jannice Focus Right Now, Her Next Chapter 01:00:22 - Jannie's Biography 01:02:15 - Growing Your Business, Treating Everyone as Family 01:04:32 - Understanding the Culture, Competitors, Customers 01:07:10 - Hour Glass Success Is Treating Everyone as Family 01:10:51 - Jannie on Not Living Herself in Hierarchy 01:11:55 - How Does a CEO Handle Business, Board Members 01:15:49 - Jannie on Not Having Shares Right Now 01:16:16 - Doing Everything by Yourself, Being Innovative 01:17:18 - Jannie on Helping Young Entrepreneurs 01:19:09 - Copying Someone to Grow and Learn 01:20:30 - Failure as a Stepping Stone, Standard Is a Must 01:23:01 - Jannie on Finding Out Herself on Google 01:25:19 - Jannie on Supporting Young Entrepreneurs 01:26:59 - Listening to Current News Is Important 01:28:43 - Jannie on Not Holding Stocks 01:29:24 - Being an Intrepreneur in Malaysia 01:30:59 - Why Does Andy Reach Out to Jannie 01:33:23 - Giving Value, 3 Points Value 01:36:58 - Why Does Some People Not Suit Online Business 01:38:53 - Why Is It Hard to Market Your Online Business 01:40:04 - Andy on Helping His Customer to Grow Their Online Business 01:40:57 - Jannie on Having a Billion-Dollar Company 01:42:12 - Outro