Thanks, but No Thanks: Pearl of the Month

Many practices reduce unnecessary messages by suppressing the delivery of “thank you” messages into clinician inboxes. With this switch, the care team does not have to manage patient replies that express gratitude or acknowledge understanding (but require no further action). There is no regulatory obligation to respond to every patient portal message.  Patient Portal Optimization Toolkit: https://bit.ly/4kJR0w7A Systematic Approach to Reducing EHR Inbox Burden Toolkit: https://bit.ly/44hTOtBReducing Regulatory Burden Playbook: https://bit.ly/3ZWPcaAAccess the transcript of this podcast: https://bit.ly/466UbctFollow us on LinkedIn: https://bit.ly/steps-forward-linkedin 🩺 The AMA is your powerful ally, focused on addressing the issues important to you, so you can focus on what matters most — patients. We will meet this challenge together. Join us: https://ama-assn.co/JoinRenew🥼 Go to https://ama-assn.co/FightingForDocs to learn more about our AMA advocacy priorities, including:▹ Reforming Medicare payment▹ Fighting scope creep▹ Fixing prior authorization▹ Reducing physician burnout▹ Making technology work for physicians📺 Subscribe to @americanmedicalassociation on YouTube: https://ama-assn.co/youTube📧 Sign up for #MorningRounds and free daily newsletters from the AMA: https://ama-assn.co/Newsletters🎧 Listen to our latest medical podcasts: https://ama-assn.co/Podcasts💬 Follow #AMA on social media: https://ama-assn.co/Social📓 Access the Journal of the American Medical Association #JAMA login: https://ama-assn.co/JAMA DisclaimerThe AMA STEPS Forward® Podcast is for informational purposes only. The content is believed to be accurate as of the date of publication. Mention of a third-party organization, product, or service in the Podcast does not imply and is not intended as a promotion or endorsement by the American Medical Association (AMA). This content is not intended as medical, legal, or consulting advice, or as a substitute for the advice of a physician, attorney, or other professional. The views, opinions, and positions expressed by the speakers are theirs alone, and do not necessarily reflect the views, opinions, or positions of the AMA, the individual’s employer, or any affiliated organization. The AMA makes no warranty regarding the accuracy or completeness of any information provided in this Podcast. The materials and information contained herein are provided as-is. No part of this Podcast may be reproduced, stored, transmitted, or distributed in any form or by any means, without the prior written permission of the AMA.