That’s Not How We Do Things Around Here” — When Tactical Solutions Won’t Fix a Thinking Problem - Recruitment Stuck - 269

"Julie - That’s not how we do things around here.”It’s one of the most honest responses Julie South hears from clinics when new ideas are introduced.In this final episode of the Where Vet Clinics Get Stuck with Their Recruitment series, she looks at why this particular response is different from the others.Because it’s not about time.Or budget.Or platform.It’s about identity.Knowing who you are as a clinic — how you operate, what you stand for — is a strength. It’s the foundation of a strong culture.But when that identity becomes rigid, it can also become a barrier.Julie shares the story of two clinics with almost identical starting points.One held firmly to “that’s not how we do things here” — and is still trying to fill the same role years later.The other wasn’t convinced. Didn’t fully understand the approach. But was willing to try something different anyway.Two different responses.Two very different outcomes.This episode looks at why some clinics remain stuck even when they know what the problem is — and why no tactic will work if the underlying thinking doesn’t shift.Stay to the end for a question about whether “that’s not how we do things here” is a decision… or a habit.In This Episode01:09 – “That’s not how we do things here”02:03 – When identity becomes a barrier02:32 – The cost of holding the line04:01 – Two clinics, two different responses04:37 – Trying something unfamiliar05:13 – What happened next (and why)06:13 – Why this stuck is different07:20 – Thinking problems vs tactical problems08:05 – When identity becomes a ceiling08:41 – One question to end the series Could Your Kind of People recognise Their Kind of Clinic?A job ad may catch a vet’s or nurse’s eye. But it’s their own due diligence that determines whether they apply—or keep in touch.Culture Story Centres turn real experiences from inside your team into credible, discoverable recruitment evidence, giving vets and nurses meaningful reasons to choose your clinic.Explore Culture Story Centres for veterinary clinics