The #1 Reason Customers Stop Using Your Business (It's Not What You Think) with Jay Baer

Jeff Dudan's free digital copy of his book  What if the fastest way to grow your service business had nothing to do with better marketing, better pricing, or even better service delivery? In this episode, Jeff Dudan sits down with bestselling author and marketing legend Jay Baer to unpack the science of speed, responsiveness, and word of mouth - and why the businesses that respond fastest are quietly winning the market. Jay shares research from the largest study ever conducted on speed and responsiveness in business, revealing that 51% of customers will hire whoever contacts them first - regardless of price. He breaks down why two-thirds of customers now rank speed as equally important as price, and why most business owners have no idea this shift happened after the pandemic. You'll also hear Jay's famous stories about Skip's Kitchen - the Sacramento burger joint that has spent $0 on advertising in 12 years - and Mike Diamond Plumbing, the smell good plumbers who turned a simple cologne into a word of mouth machine. Jay explains his Talk Triggers framework: the operational strategy that turns every customer into a volunteer marketer for your business. Whether you're running a home services franchise, a local business, or a growing company, this episode will change how you think about customer experience, response time, loyalty, and word of mouth marketing. Topics covered: • Why speed is now as important as price • The 51% rule: first responder wins the job • Why doing great work is not enough to get referrals • Talk triggers: how to create word of mouth by design • The right now: the Goldilocks zone for response time • Why slow replies signal disrespect to modern customers • How to turn customers into your unpaid sales team • Real world talk trigger examples from home services businesses  https://www.jeffdudan.com https://www.homefrontbrands.com Guest: Jay Baer Guest YouTube: https://www.youtube.com/c/JayBaer  Guest Business YouTube: https://www.youtube.com/c/JayBaer  Guest Website: https://www.jaybaer.com  Guest Socials: https://www.linkedin.com/in/jaybaer  #WordOfMouth #CustomerExperience #SmallBusinessGrowth #ServiceBusiness #MarketingStrategy #JayBaer #TalkTriggers #FranchiseBusiness #BusinessGrowth #HomeServicesBusiness Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.