The #1 Secret to Retaining More Clients

In the latest installment of Entrepreneurial Attorney Nation, Richard James is joined by long-time Partners Club member and Freedom Group member Bert Diener, as he reveals the number one thing he did in his business to make a pivot to grow without having to invest more money in marketing advertising. Moreover, as CEO and Co-Founder of 4iiz, Bert also provides real inside information that helps law firms tune into the right direction.Time Codes: 0:00 - Introduction from Richard James02:52 - Bert Diener introduces himself07:04 - Opportunities to Inspect08:31 - Highest Priorities to Inspect11:08 - Coaching, Inspection, and Compliance13:08 - What Bert's Firm Did13:40 - Myth: "I've Trained My Staff; They've Got It Covered14:20 - Consequences of Not Inspecting25:37 - What to Inspect at Intake32:27 - The Basic Levels35:49 - How to Inspect40:43 - 11 Steps and the PCLC/Mystery Shopping46:50 - Bert/4iiz Contact Information 49:08 - Episode Recap53:10 - End of EpisodeConnect with Richard James:The Success NetworkFacebookYouTubeWebsite