EPISODE · Nov 1, 2025 · 6 MIN
The 10 minute conversation to create strong working relationships from the word go
from How to Make Partner Podcast · host Heather Townsend
Do you hate working with someone new? Knowing that it is going to take time to work out how to get the best of them?When you start working with someone new, do you just hope for the best? The most effective people managers don't leave working relationships to chance. They have a repeatable and structured approach to their very first conversation.That conversation? It's based on what my good friend and host of the Superstar Communicator Podcast (https://open.spotify.com/show/2W7ujjFzI80AZM6kfJ3qB0), Susan Heaton Wright, calls a "Diva Contract"Use the Diva Contract - which can be done in 10 mins - to prevent 90% of future problems. Your Diva Contract will help your junior or new team member feel safe, listened too and supported. Whilst you will establish what you really need from them.Listen to this episode to discover:- How to introduce the "Diva Contract" and share your own working preferences.- The importance of asking your team members for their "terms".- How to agree on a 'mistake protocol' to make it safe for people to raise problems early.- Why this short conversation saves you hours of frustration down the line.If you find this episode useful, don’t forget to like it and then subscribe so you don’t miss another episode.About Progress To Partner Academy: On-demand career help and guidanceYou have to drive your career forwards. Your firm wouldn't do that for you.Stop waiting to be noticed for career development courses by your firm.Make the firm notice you! You will get the skills and knowledge about what the partners are really looking for when you join our Progress to Partner Academy.In our Progress To Partner Academy you'll find our popular courses:- How to delegate like a pro- How to lead a hybrid team- How to excel as a line managerJoin our Progress To Partner Academy - https://subscribe.howtomakepartner.com/progresstopartner/ and use the code PODCAST10 to get 10% off 12 months of premium annual membership.Links:Complete our FREE Partnership Readiness Assessment - https://careerprogressionreadiness.scoreapp.com to see where you have gaps in your own development - you'll get a personalised report with actions for what progress your career forwardConnect with me on LinkedIn - https://www.linkedin.com/in/heathertownsend/Join our Progress To Partner Academy - https://subscribe.howtomakepartner.com/progresstopartner/ and use the code PODCAST10 to get 10% off 12 months of premium annual membership.Buy your copy of Poised for Partnership - https://amzn.to/3ETEYk3Buy your copy of How To Make Partner And Still Have A Life - https://amzn.to/4iLxugMBuy your copy of The Go To Expert - https://amzn.to/3HGPYlPBuy your copy of The Financial Times Guide To Business Networking - https://amzn.to/406QPma Get full access to How to Make Partner at howtomakepartner.substack.com/subscribe
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The 10 minute conversation to create strong working relationships from the word go
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