The 1st First Responders: Caring For Those Who Take the Call

Send us Fan Mail911 telecommunicators are often the first voice in moments of crisis—calming chaos, gathering critical information, and guiding help long before responders arrive on scene. Yet their role is frequently misunderstood and underrecognized. In this episode of Mind Matters, hosts Elizabeth Morris and Gary Fly are joined by Ashley Garren, Telecommunicator II and Certified Training Officer with High Point 911, to explore the emotional, psychological, and operational demands of emergency communications. Ashley shares what it truly means to be a “first first responder,” how the role of telecommunicators has evolved, and why cumulative exposure, shift work, and staffing challenges can take a toll on wellness.