The 24-Hour Divide | Rethinking Email Responsiveness

from Imperfectly Honest Hosted by Imperfectly Honest

Elizabeth's Imperfectly Honest blog in April, "Why I Don't Apologize for Unanswered Emails" hit a nerve with her longtime mentor and investor, Jimmy Calano. He joins today's episode for a lively conversation, sharing his own email response time "Rule of 24", and mixing it up with Elizabeth and Sheila on where he stands on email apologies and other content. Episode Notes Jimmy Calano is the former founder/CEO of a global training company and, more recently, co-facilitator of the 935 member Boulder Investment Group. Resources for Crafting Emails: "How to Write a Cold Email" by Elizabeth Yin "The Perfect Email" by David Cohen In this episode, we explore: (1:17) Intro to episode participants and description of the “Divide” (4:51) Jimmy and Elizabeth elaborate on their reasoning and judgements re: email responsiveness (10:14) How being email responsive helped forge Jimmy and Elizabeth’s business relationship (12:59) The downsides of ignoring emails (15:57) Individual personalities and quality of life desires may impact on email communication styles (22:50) Should we or shouldn't we apologize for email response time delays? (27:15) How to craft emails to enhance response time (31:10) In closing...

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The 24-Hour Divide | Rethinking Email Responsiveness

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This episode was published on May 26, 2025.

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