The 3 F's of Banking: Fees, Fairness and Fraud | Ep 14

Consumers are stressed—but satisfaction with banks is rising. How is that possible? In this episode of the J.D. Power Financial Services Intelligence Update, host Miles Tullo sits down with Jennifer White, Senior Director of Banking Intelligence, to unpack findings from the 2025 U.S. Retail Banking Satisfaction Study. What You’ll Learn:- Why customer satisfaction is rising despite financial strain- The “Three F’s” of trust: Fees, Fairness, and Fraud- A look at U.S. deposit trends—33% of consumers have less than $1,000 with their bank- How banks are delivering more personalized financial advice- What banks must improve to maintain trust Don’t miss:0:35 – Overview of the 2025 Retail Banking Study2:15 – Satisfaction rises during financial hardship3:30 – The Three F’s: Why trust matters4:45 – Deposit trends and the savings gap5:40 – The state of financial advice6:50 – Key takeaways Read the full study and press release here: https://www.jdpower.com/business/press-releases/2024-us-retail-banking-satisfaction-study Want to know how your bank stacks up? Contact J.D. Power to learn more. https://www.jdpower.com/business/financial-servicesFollow us for more insights!