The 3 Things Your Teachers Tell Me When You're Not in the Room

Send Jackie A Message!Before every onsite VIP day, I send an anonymous upward feedback survey to my client's team. It's the fastest way to read the real culture of a studio, the stuff owners can't see because they're too close to it. And after running this survey at studio after studio, the same three things come up every single time.In this episode, I'm pulling back the curtain on exactly what your teachers say when no name is attached to their answer. Not to make you nervous, but to give you a head start, because there's a very good chance your teachers are feeling the same way right now.TIMESTAMPS[00:00] Welcome[02:15] What a VIP day is, and the anonymous upward feedback survey explained[04:30] Why this survey matters: leading a mostly part-time, passion-driven team[06:10] #1 Teachers want more feedback on their teaching[08:00] The 3-to-1 feedback ratio and the one-thing-only rule[10:15] #2 Teachers want more continuing education[12:30] How to build a CE budget and quarterly cadence without losing time or profit[14:20] #3 The one that surprises owners: teachers want more business communication[17:00] What teachers actually want to know about the numbers[18:30] The fear of transparency, and the question to sit with if it feels loud[20:40] The simplest move of all: just askKEY TAKEAWAYSAn upward feedback survey is the fastest way to read the real culture of your studio, because owners are usually too close to see it themselves.When you give a teacher feedback, name three specific things you loved for every one thing to work on. Give just one thing, then follow up in two weeks.Set a continuing education budget at the start of the year and aim for one event per quarter. Who shows up tells you who your all-in teachers are.You cannot over-communicate with your team, but you can communicate badly. Streamlined beats scattered group texts every time.Sharing your membership goal and progress rarely leads to raise requests. It usually makes teachers more bought in and more willing to help you grow.PULL QUOTES"Your teachers are hungry to grow. They are just waiting for someone to help them.""Give one clear thing to work on. If you overwhelm them with too much, nothing gets integrated.""I have never walked into a VIP day and heard that an owner over-communicates. Only the opposite.""If you want to know what your teachers want, ask them."FAQQ: What is an upward feedback survey? A: An anonymous survey that lets your team give honest feedback to the person who leads them. It surfaces what it is really like to teach at your studio.Q: How often should I give teachers feedback on their classes? A: You do not need to be in every class every week. Aim for intentional, specific feedback with a two-week follow-up so teachers can actually improve.Q: Will sharing business numbers make my teachers ask for raises? A: Rarely. Teachers do not see your full P&L, so they lack the whole picture. You decide what to share. Most teachers just want to help you hit the goal.Q: How much continuing education should I offer? A: One event per quarter is plenty. Use the feedback patterns you notice across your team to choose what to teach.Have a topic you want covered on the podcast? DM Jackie on Instagram @studioceoofficial or email the support team.Work with Jackie MurphySay Hi on Instagram @studioceoofficial3 Marketing Mistakes Yoga & Pilates Business Owners Make: https://www.jackiegmurphy.com/evergreen-3mm-organicJoin The Studio CEO Program: https://www.jackiegmurphy.com/studioceo