The 3 Year GRC Reckoning: Customer Trust, Real-Time Assurance, and the Future of Risk ft Bryan Culp, Senior Director of Customer Trust @ Box

In this episode of Security & GRC Decoded, Raj Krishnamurthy sits down with Bryan Culp, Senior Director of Customer Trust at Box, to explore how governance, risk, and compliance is evolving beyond certifications and into real-time trust.Bryan shares why the next two to three years will fundamentally change how GRC operates — driven by automation, AI, large financial institutions demanding real-time internal metrics, and growing pressure to translate security posture into business language.From managing both customer trust and third-party risk at Box, Bryan offers a rare dual perspective: how companies present assurance to customers while simultaneously evaluating vendors themselves. This conversation challenges the idea that certifications alone create security and makes the case for risk being the true language of leadership.Key Takeaways:Customer Trust is not traditional GRC — it translates security and compliance work into business confidence for customers.Certifications enable market access, but they do not eliminate breach risk.Risk must be communicated in executive language to influence real business decisions.Large financial institutions are beginning to demand real-time internal security metrics instead of snapshot audits.AI is transforming GRC workflows — not to cut people, but to enable deeper, higher-value analysis.What You’ll Learn:Why Bryan believes GRC will look materially different in the next 2–3 years.How Customer Trust functions differently from compliance and audit teams.Why certifications alone cannot prevent major security incidents.What “real-time assurance” could look like for large SaaS companies.How to think about AI and automation as long-term growth enablers in GRC.This podcast is brought to you by ComplianceCow — the smarter way to manage compliance. Automate evidence collection, eliminate screenshots, and scale your program with confidence. Learn more: https://www.compliancecow.comWatch more episodes: https://www.compliancecow.com/podcastConnect With Our Guest:Bryan Culp | Senior Director of Customer Trust | BoxConnect on LinkedIn: https://www.linkedin.com/in/bryanculp/Rate, review, and share if you enjoyed the show!Subscribe to Security & GRC Decoded wherever you get your podcasts:Spotify: https://open.spotify.com/show/5pigcMwOrYIA6d9OOOsxqr?si=416b82ab5c474683Apple Podcasts: https://podcasts.apple.com/us/podcast/security-grc-decoded/id1795144450