The 4 Keys to Elevating Customer Experience w/Dave & Carla Menz

Laundromats are more than just a room of machines that wash and dry clothes! As more pop up in communities all across the world, what will make customers want to choose yours? In this episode of The Laundromat Millionaire Show, Dave & Carla share their tips for elevating the customer experience in your store - it could be the difference in whether those customers come through your door or the laundromat down the street!Referenced Links: Our Sponsor: H-M Company Drain Troughs: https://www.draintroughs.comProduct Spotlight: 2024 Laundromat Millionaire Elevate Award: https://laundromatmillionaire.com/elevate-award/Our Website: https://www.laundromatmillionaire.comOur Online Course: https://dave-menz.mykajabi.com/sales-pageOur Youtube channel: https://youtube.com/c/LaundromatMillionaireOur Podcast: https://laundromatmillionaire.com/podcast/Our Facebook: https://www.facebook.com/laundromatmillionaire/Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaireOur LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/Our Instagram: https://www.instagram.com/laundromatmillionaire/Our laundromats: https://www.queencitylaundry.comOur pick-up and delivery laundry services: https://www.queencitylaundry.com/deliveryOur WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/LaundroBoost Marketing Company: https://laundroboostmarketing.com/Suggested Services Page: https://www.laundromatmillionaire.com/servicesWDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/Insurance podcast: https://youtu.be/yxhfb558joAJordan Berry podcast: https://youtu.be/gFLpgdWBPe0Hydro podcast: https://youtu.be/LTz_7kC-vgQPricing self-Serve podcast: https://youtu.be/BW1YjppHlVkMagazine Jukebox podcast: https://youtu.be/adD1npPlpO4Timestamps0:00:00 Episode 84 Intro0:01:27 Spotlight: The 2024 Laundromat Millionaire Elevate Award0:02:30 The Laundromat Millionaire Show Intro0:04:13 Why Spend Time, Money & Effort on Customer Experience?0:07:47 The 4 Silos of Customer Experience0:11:33 Making Your Store Safer for Customers – Security Cameras, Lighting, Layout0:20:12 Making Your Easier for Customers to Use – Location, Doors, Carts, Machines, Payments, 0:39:44 Improving Your Customer Service – Attendants and Training0:50:17 Amenities You Can Add to Your Store to Increase Value to Customers01:04:11 Closing Remarks