The $500M Lesson from Amazon’s Homepage Redesign | Rahul Chaudhari (ex-Amazon, Kohl’s)

How do you redesign the most visited e-commerce webpage in the world? Rahul Chaudhari helped reshape the Amazon homepage during his years as a product leader there, before becoming VP of Product and Technology at Kohl's. In this episode, Rahul shares: Amazon’s “customer backwards” approach - and how he used it to unlock half a billion dollars of value on the Amazon homepage The secret to product adoption: leverage existing customer habits to unlock new opportunities And how Amazon and Google raised the bar for digital experiences so high that now every other product pays the price Links Rahul's LinkedIn: https://www.linkedin.com/in/rahul-chaudhari/ Chapters 00:00 Intro: Rahul's journey from marketing to product 03:08 Why “mid” digital experiences no longer work 07:35 Rebuilding the Amazon homepage “hero” to be customer-backwards 12:48 Experimentation + adoption metrics: measuring what actually matters 14:20 Adoption > clicks: Defining the right success metrics 18:41 AI and the future of retail: Rethink the business model, not the tools 21:50 Agentic shopping: What happens when ChatGPT becomes the homepage? 23:30 From keyword search to intent-based shopping 25:57 AI needs containers, not just models 30:29 Will AI level the playing field for small retailers? 33:16 Conclusion Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: Rahul Chaudhari.