The 93% Problem: Why AI Adoption Keeps Falling Short

Most enterprise AI investments are funded backwards—93% to technology, 7% to people—and the ROI is falling short as a result. In this episode, Sam Herring sits down with Matt Stevens, Managing Director for Human Performance and Learning at Deloitte Consulting, to explore what it actually takes to move AI from fragmented pilots to enterprise-wide adoption. Matt draws on client work across financial services, healthcare, and beyond to make the case that learning isn't a support function for AI strategy. It is the strategy. In this episode: Why organizations are underinvesting in workforce readiness and what it's costing them in AI ROI How one client's AI Academy started with a CEO workshop and cascaded across the organization The difference between building AI technical skills and the human skills that complement them—curiosity, critical thinking, judgment What L&D leaders must shift: from content production to experience design A practical starting point for AI in L&D without a massive budget Guest: Matt Stevens | Managing Director and Market Offering Leader, Human Performance and Learning | Deloitte Consulting