The A-Z Podcasts #3: C Is For Customer

In the third podcast to accompany his book The Social Entrepreneur’s A to Z, Liam Black continues conversation with Dr Aravind Srinivasan, an eye surgeon and the director of projects at Aravind Eye Care System in India, and Sandra Schembri, former CEO of The House of St Barnabas in London.Aravind and Sandra reflect on the customer care that inspires them – from McDonalds’ ability to replicate processes all over the world to a small, independent Italian restaurant that never forgets your order.P.S. This video is brought to you by the team at Pioneers Post – a social enterprise set up to deliver great journalism to support social entrepreneurs, impact investors and mission-driven businesses. Good journalism like this costs money, and we rely on subscriptions in order to keep delivering the social enterprise news. We’d love you to support us here - www.pioneerspost.com/subscribe. Hosted on Acast. See acast.com/privacy for more information.