The Accord Agent: Managing Intense, Problematic Social Interactions Within Business Environments by Ellis Amdur, Robert Hubal

https://thebookvoice.com/podcasts/2/audible/95080 to listen full audiobooks. Title: The Accord Agent: Managing Intense, Problematic Social Interactions Within Business Environments Author: Ellis Amdur, Robert Hubal Narrator: David Risley Format: mp3 Length: 8 hrs and 43 mins Release date: 02-07-22 Ratings: 5 out of 5 stars, 1 rating Genres: Conflict Resolution & Mediation Publisher's Summary: No matter your line of work, you are pretty much assured of encountering someone who is difficult to deal with - an angry customer, a disgruntled employee, a know-it-all consultant, or simply someone off the street who is mentally ill, intoxicated, or otherwise unstable. You will find yourself engaging with someone who is emotional or confused or has an agenda that clearly conflicts with yours or that of your business. In these situations, can you prepare for the possibility of the interaction heading the wrong way, while still maintain a calm demeanor and a focus on shared goals?