The Agenda by Michael Hammer

https://thebookvoice.com/podcasts/2/audible/98275 to listen full audiobooks. Title: The Agenda Author: Michael Hammer Narrator: Michael Hammer Format: mp3 Length: 6 hrs and 2 mins Release date: 10-05-01 Ratings: 3.5 out of 5 stars, 27 ratings Genres: Consumer Behavior & Market Research Publisher's Summary: Michael Hammer shows companies how to prosper in today’s world of slow growth, fierce competition, and enormously powerful customers. The winners in this extraordinarily difficult environment—companies like IBM, Duke Power, Progressive Insurance, and GE—succeed through superior operations. Their costs are lower and their quality higher than their competitors’; they get new products to market faster and they provide better customer service. How do they do it? Through near-fanatical attention to the basics of business, and by managing these basics in new and creative ways.