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EPISODE · Jun 6, 2026 · 36 MIN

The AI Diaries: AI Adoption in Regulated Industries

from The AI Diaries · host Kate Nelson

Kate sits down with Jerry Ellis, Head of Contact Center at Ardent Health, for a candid look at AI adoption inside healthcare — an industry that's regulated, cautious, and moving on its own timeline whether leaders like it or not. Jerry is refreshingly honest about where his team is ahead and where it's behind, and he makes a strong case that the thing blocking most AI projects isn't money or executive buy-in. It's prioritization.

What this episode covers

Kate sits down with Jerry Ellis, Head of Contact Center at Ardent Health, for a candid look at AI adoption inside healthcare — an industry that's regulated, cautious, and moving on its own timeline whether leaders like it or not. Jerry is refreshingly honest about where his team is ahead and where it's behind, and he makes a strong case that the thing blocking most AI projects isn't money or executive buy-in. It's prioritization.

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The AI Diaries: AI Adoption in Regulated Industries

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How long is this episode of The AI Diaries?

This episode is 36 minutes long.

When was this The AI Diaries episode published?

This episode was published on June 6, 2026.

What is this episode about?

Kate sits down with Jerry Ellis, Head of Contact Center at Ardent Health, for a candid look at AI adoption inside healthcare — an industry that's regulated, cautious, and moving on its own timeline whether leaders like it or not. Jerry is...

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