The AI Diaries: AI Adoption in Regulated Industries

Kate sits down with Jerry Ellis, Head of Contact Center at Ardent Health, for a candid look at AI adoption inside healthcare — an industry that's regulated, cautious, and moving on its own timeline whether leaders like it or not. Jerry is refreshingly honest about where his team is ahead and where it's behind, and he makes a strong case that the thing blocking most AI projects isn't money or executive buy-in. It's prioritization.