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The AI-Driven Future of Customer Support

EPISODE · Nov 15, 2024 · 26 MIN

The AI-Driven Future of Customer Support

from AWS Executive Insights

Hear from Des Traynor, Co-founder and Chief Strategy Officer of Intercom, about the revolutionary impact of AI on customer service. Traynor shares insights into Intercom's AI journey, including the recent launch of their advanced AI agent, and discusses how their product management philosophy of "starting with the problem" has shaped their strategy. The episode offers valuable perspectives on fostering innovation, the current state and future of AI in customer support, and provides actionable advice for executives aiming to improve customer experience in the AI era.

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The AI-Driven Future of Customer Support

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